1 What methods of payment do you accept?
We will accept most Credit/Debit Cards, either securely online, over the phone, by fax or mail. If you wish to pay by cheque, bank transfer or another method please contact us first and we can arrange an order form.
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2 How do I order online?
We have designed the site to make ordering online easy. You can choose the products you want to purchase by clicking the 'add to basket' button next to the chosen item. Products that are in your basket will be shown in the top right of the website. When you are happy with your selection you can click on the 'proceed to checkout' button.
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3 How do I know it is safe to shop online with you?
When you reach the point at which sensitive information needs to be passed to us, you will see a padlock at the bottom of your browser window advising you that you are entering a secure area. All sensitive information is encrypted on a 128bit Secure Socket Layer Server. We guarantee that our site is 100% secure. However, if you would still like to place an order over the phone that's not a problem!
You can call us Monday to Saturday between 9.30am and 5pm on 02392 205100 or fax the order to 02392 205101.
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4 How will I know my order has been received?
You will automatically be sent a confirmation e-mail within 30 minutes of placing your order.
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5 What do I do if I find the same offering for cheaper elsewhere?
Telephone us and we will usually beat or match the price depending on the type of equipment.
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6 How can I get in contact?
You can call our sales and services line on 02392 205100. Alternatively you can email us at music@nevada.co.uk. We will usually respond to all e-mails received during our working hours within a couple of hours.
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7 What sort of guarantee do you offer?
All items have a minimum of a one year warranty. However, some of our products have extra warranties which give you added peace of mind at no extra cost. Extended warranties are with the manufacturer and products must be registered with them to activate any extended warranty.
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8 What happens if I don't like the product I have ordered?
If you're not happy with a product you have ordered you can return it for a refund. You will need to contact us first within 7 working days of receiving the product and we will send you the returns information. Please note we will require you to pay the costs of delivery back to us.
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9 How will my goods be delivered?
Please check our delivery section which provides comprehensive information on delivery and the options available to you.
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10 Can I track my order?
At present we are unable to offer an interactive tracking facility but we will be happy to email you the tracking details for your order.
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11 Do you offer any type of credit services?
We will be offering a range of credit purchase options in the near future. Please check back soon.
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